Terms of service

Right of complaint
dims studio provides a 2-year right of complaint in accordance with the Danish Sale of Goods Act, covering manufacturing and material defects that are found during normal use of the product. The right of complaint does not cover defects, damage or wear and tear, directly or indirectly caused as a result of incorrect operation, poor maintenance, violence or unauthorized interventions. Complaints about defects and deficiencies, which should be discovered during the usual examination of the item, must be notified to dims studio within a reasonable time. The item can subsequently be returned for repair, replacement or by agreement if necessary. credit. In connection with complaint cases, dims studio bears return costs to a reasonable extent.

Complaints and goods return
In case of errors, deficiencies or possibly missed deliveries, please contact:

dims studio
Borggade 11, th
8000 Århus C

Goods return also takes place to this address - note that we do not accept packages sent per. cash on delivery. Returns can also be made by refusing receipt or handing over the item in person with us. It is not a requirement, but the expedition is promoted if adequate information accompanies the package - for example, a copy of the order confirmation, registration number and account number for the bank account to which a refund can be made, a copy of any prior correspondence, etc.